CVE-2025-13534
MediumCVSS 6.3Exploitation Probability (EPSS)
Low risk18th percentile - higher than 18% of all known CVEs
Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Risk Assessment
An attacker with low privileges could take control of the helpdesk system, gaining access to sensitive customer data and the ability to modify configuration. This could lead to a breach of confidentiality, integrity, and availability of the system.
Recommendation
Update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version later than 3.3.2 that fixes the vulnerability. If updating is not possible, restrict Contributor-level user permissions or disable the plugin.
Other vulnerabilities in ELEX WordPress HelpDesk & Customer Ticketing System
See all- CVE-2026-103768Critical
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments, allowing unauthenticated attackers to upload files that may be executable, making remote code execution possible.
- CVE-2025-11456Critical
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validation in the eh_crm_new_ticket_post() function in all versions up to, and including, 3.3.1. This allows unauthenticated attackers to upload arbitrary files on the server, potentially leading to remote code execution.
- CVE-2026-48964High
There is a SQL Injection vulnerability in ELEX WordPress HelpDesk and Customer Ticketing System versions up to 3.3.6. An attacker can exploit this flaw to execute unauthorized queries against the database.
- CVE-2025-10039Medium
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.
- CVE-2025-12169Medium
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
- CVE-2025-12085Medium
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.
- CVE-2025-12023Medium
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
- CVE-2025-12022Medium
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.
Original NVD description (English source)
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Vulnerability data from NVD (NIST) · CISA KEV · EPSS