CVE-2025-12420
CriticalSummary
Vulnerability in ServiceNow AI Platform allows an unauthenticated user to impersonate another user and perform operations that the impersonated user is entitled to perform.
Risk Assessment
An attacker can gain unauthorized access to data and functions, potentially leading to confidentiality and integrity breaches.
Recommendation
Apply security updates provided by ServiceNow or upgrade to a version that includes the fix.
Original NVD description (English source)
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.