CVE Catalog

CVE-2025-59902

High
Published: Translated: NVD NIST

Summary

HTML injection vulnerability in NICE Chat allows an attacker to inject and render arbitrary HTML content in email transcripts by modifying the 'firstName' and 'lastName' parameters during a chat session. The injected HTML is included in the body of the email sent by the system.

Risk Assessment

The risk includes phishing attacks, impersonation, or credential theft, which could compromise organizational security and erode customer trust.

Recommendation

Immediately implement input validation and sanitization for the 'firstName' and 'lastName' parameters and update NICE Chat to the latest patched version.

Related vulnerabilities

Original NVD description (English source)

HTML injection vulnerability in NICE Chat. This vulnerability allows an attacker to inject and render arbitrary HTML content in email transcripts by modifying the 'firstName' and 'lastName' parameters during a chat session. The injected HTML is included in the body of the email sent by the system, which could enable phishing attacks, impersonation, or credential theft.

Vulnerability data from NVD (NIST) · CISA KEV · EPSS