CVE-2026-72554
MediumCVSS 6.5Summary
A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling access to arbitrary ticket threads including internal agent notes.
Risk Assessment
Exposure of sensitive customer data and internal notes can lead to privacy breaches and loss of trust.
Recommendation
Update Faveo Helpdesk to a version that verifies ticket ownership in the API.
Original NVD description (English source)
A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.