CVE Catalog

CVE-2017-16921

High
Published: Translated: NVD NIST

Summary

In OTRS versions 6.0.x up to and including 6.0.1, 5.0.x up to and including 5.0.24, and 4.0.x up to and including 4.0.26, an attacker logged in as an agent can manipulate form parameters related to PGP and execute arbitrary shell commands with the permissions of the OTRS or web server user.

Risk Assessment

An attacker could gain access to the system and execute unauthorized commands, potentially leading to serious security breaches and data loss.

Recommendation

It is recommended to update OTRS to the latest version to mitigate this vulnerability and to restrict access to agent accounts.

Related vulnerabilities

Original NVD description (English source)

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

Vulnerability data from NVD (NIST) · CISA KEV · EPSS